Corsair Connect Compliance
Internal operations manual for Support, Tech, and CIO teams.
Find What You Need
| I need to help a... | Go to |
|---|---|
| Customer with sign-up, purchases, or withdrawals | Customer Journey |
| Partner (IA) with business setup, commissions, or compliance | Partner Journey |
| Problem that needs diagnosing or escalating | Troubleshooting |
| Quick lookup for terms, limits, or contacts | Reference |
By Section
Overview
Understand what Corsair Connect is, how it works, and key concepts.
- What is Corsair Connect?
- How It Works
- What is CSR?
- OCA/BW Wallets
- Corporate Structure
- CSR Technical
- Platform Roadmap
Customer Journey
Guide customers through their experience.
- Joining — How new members join
- Deposits — Funding accounts
- Purchasing — PRS, gift codes, CSR delivery
- KYC — Identity verification (for withdrawals)
- Withdrawals — CSR, fiat, USDT
- Issues — Cancellations, refunds, complaints
Partner Journey
Support Independent Associates.
- Becoming an IA — Requirements, agreement, license
- Building Business — Marketing, compliance, team building
- Earning — Compensation, ranks, payouts
- Account Management — Status, transfers, termination
Troubleshooting
Diagnose and resolve issues.
- KYC Issues — Document rejections, verification problems
- Payment Issues — Deposits, withdrawals, transactions
- Commission Issues — Missing pay, calculations, ranks
- Escalation — When and how to escalate
Reference
Quick lookups.
- Glossary — Terms and definitions
- Thresholds & Limits — All limits in one place
- Restricted Territories — Sanctioned countries
- Contacts — Support and escalation
- Forms — Marketing, Entity, Transfer forms
- Banking & Deposits — Account details
- Internal Operations — Staff, tools, processes
- Special Programs — Contributor, Advances
- Compliance Assessment — Legal review scope
- Platforms Technical — All platforms
Key Numbers
- CEO approval threshold — ≥300,000 CSR
- USDT withdrawal — CEO + CIO approval
- Commission split — 70% OCA / 30% BW
- CSR delivery — varies by purchase (typically one to two years)
- Business license — $100/year
Common Tasks
- Help with KYC — KYC
- Process withdrawal — Withdrawals
- Explain commissions — Earning
- Handle complaint — Complaint Process
- Escalate issue — When to Escalate