When the amount in your account doesn't match what you sent.
Common Causes
| Cause | Explanation |
|---|
| Processing fees | Bank or network fees deducted |
| Exchange rate | Currency conversion applied |
| Partial credit | Only part received so far |
| Error | Genuine mistake |
By Transaction Type
Bank Transfer (EUR/CAD)
| Possible Cause |
|---|
| Intermediary bank fees |
| Sending bank fees |
| Exchange rate (if converted) |
USDT
| Possible Cause |
|---|
| Network gas fees (paid by sender usually) |
| Partial send |
| System error |
How to Verify
1. Calculate Expected Amount
| Your Sent | Minus Fees | Expected Credit |
|---|
| $1,000 | ~$0-30 (typical) | ~$970-1,000 |
2. Check Transaction Records
- Your bank statement
- Blockchain explorer (USDT)
- Account transaction history
3. Compare
| Sent | Credited | Difference |
|---|
| Amount | Amount | Gap |
Significant Discrepancy?
If the difference is more than expected fees:
- Gather documentation:
- Proof of amount sent
- Bank statement or TXID
- Amount credited screenshot
- Contact support with:
- Transaction details
- Discrepancy amount
- Supporting documents
Resolution Process
| Step | Action |
|---|
| Report | Submit ticket with details |
| Investigation | Support reviews |
| Resolution | Credit adjustment if error confirmed |
Prevention Tips
| Tip | Why |
|---|
| Send exact amounts | Easier to track |
| Note all fees | Know what to expect |
| Use same method | Consistency |
| Keep records | For reference |