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Wrong Amount Credited

When the amount in your account doesn't match what you sent.

Common Causes​

  • Processing fees — Bank or network fees deducted
  • Exchange rate — Currency conversion applied
  • Partial credit — Only part received so far
  • Error — Genuine mistake

By Transaction Type​

Bank Transfer (EUR/CAD)​

Possible causes:

  • Intermediary bank fees
  • Sending bank fees
  • Exchange rate (if converted)

USDT​

Possible causes:

  • Network gas fees (paid by sender usually)
  • Partial send
  • System error

How to Verify​

1. Calculate Expected Amount​

Example: $1,000 sent minus ~$0-30 typical fees = ~$970-1,000 expected credit

2. Check Transaction Records​

  • Your bank statement
  • Blockchain explorer (USDT)
  • Account transaction history

3. Compare​

Compare amount sent vs amount credited to identify the gap.

Significant Discrepancy?​

If the difference is more than expected fees:

  1. Gather documentation:
    • Proof of amount sent
    • Bank statement or TXID
    • Amount credited screenshot
  2. Contact support with:
    • Transaction details
    • Discrepancy amount
    • Supporting documents

Resolution Process​

  1. Report — Submit ticket with details
  2. Investigation — Support reviews
  3. Resolution — Credit adjustment if error confirmed

Prevention Tips​

  • Send exact amounts — Easier to track
  • Note all fees — Know what to expect
  • Use same method — Consistency
  • Keep records — For reference