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Withdrawal Delayed - Action

What to do when your withdrawal is delayed.

Step-by-Step Actions​

Step 1: Check the Timeline​

  • < 5 business days — Wait, normal processing
  • 5-7 business days — Check status in account
  • 7+ business days — Contact support

Step 2: Check Your Account​

  1. Log into Back Office
  2. View withdrawal status
  3. Look for any messages or flags
  4. Note the current status
  • Pending — In queue
  • Approved — Awaiting execution
  • Processing — Being sent
  • Completed — Done, check destination
  • Failed — Issue, read error message

Step 3: Verify Your Details​

Confirm:

  • Bank details are correct (fiat)
  • Wallet address is correct (USDT)
  • Account is verified and active
  • No pending compliance issues

Step 4: Contact Support​

If 7+ days with no progress:

Include in your message:

  • Account email
  • Withdrawal request date
  • Amount requested
  • Current status shown
  • Any error messages

What Support Will Check​

  • Request status — Where in process
  • Approval chain — Pending approvals
  • Account status — Any holds
  • Technical issues — System problems

If There's an Account Issue​

  • KYC incomplete → Complete verification
  • Account flag → Work with compliance
  • Details incorrect → Update and resubmit
  • Suspended → Resolve suspension first

Expected Resolution​

  • Queue delay — Processed in order
  • Approval pending — After approval
  • Details correction — After update
  • Compliance review — Variable