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Status: Unreviewed

Withdrawal Delayed - Action

What to do when your withdrawal is delayed.

Step-by-Step Actions​

Step 1: Check the Timeline​

Days Since RequestAction
< 5 business daysWait — normal processing
5-7 business daysCheck status in account
7+ business daysContact support

Step 2: Check Your Account​

  1. Log into Back Office
  2. View withdrawal status
  3. Look for any messages or flags
  4. Note the current status
StatusMeaning
PendingIn queue
ApprovedAwaiting execution
ProcessingBeing sent
CompletedDone — check destination
FailedIssue — read error message

Step 3: Verify Your Details​

Confirm:

  • Bank details are correct (fiat)
  • Wallet address is correct (USDT)
  • Account is verified and active
  • No pending compliance issues

Step 4: Contact Support​

If 7+ days with no progress:

Include in your message:

  • Account email
  • Withdrawal request date
  • Amount requested
  • Current status shown
  • Any error messages

What Support Will Check​

ItemPurpose
Request statusWhere in process
Approval chainPending approvals
Account statusAny holds
Technical issuesSystem problems

If There's an Account Issue​

IssueResolution
KYC incompleteComplete verification
Account flagWork with compliance
Details incorrectUpdate and resubmit
SuspendedResolve suspension first

Expected Resolution​

ScenarioTimeline
Queue delayProcessed in order
Approval pendingAfter approval
Details correctionAfter update
Compliance reviewVariable