Deposit Not Showing - USDT

USDT deposit hasn't appeared in your account.

Normal Processing Time

Network	Confirmations	Time
ERC-20	12	3-5 minutes
TRC-20	20	1-2 minutes

Critical First Check: Network

⚠️ Did you use the correct network?

You Selected	You Must Send Via
ERC-20 address	Ethereum network
TRC-20 address	Tron network

Wrong network = funds likely lost permanently.

Troubleshooting Checklist

1. Verify Network Match

• Network selected in account matches network sent from

2. Check Transaction Status

Get your TXID (transaction hash) and check:

• ERC-20: etherscan.io
• TRC-20: tronscan.org

Status	Meaning
Pending	Waiting for confirmations
Confirmed	Should appear soon
Failed	Transaction didn't complete

3. Confirm Enough Confirmations

Wait for required number of network confirmations.

4. Verify Address Was Correct

• Address exactly matches (copy-paste recommended)
• No extra characters added

Common Causes

Cause	Solution
Pending confirmations	Wait
Wrong network	Usually unrecoverable
Wrong address	Unrecoverable
Old address	Use fresh address from account
Below minimum (1 USDT)	Contact support

When to Contact Support

If transaction shows confirmed but not credited:

• Provide TXID
• Provide network used
• Provide amount
• Provide timestamp

Wrong Network?

If you sent to wrong network:

• Contact support immediately
• Recovery is unlikely but possible in rare cases
• Prevention is critical