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Deposit Not Showing - USDT

USDT deposit hasn't appeared in your account.

Normal Processing Time​

  • ERC-20 — 12 confirmations, 3-5 minutes
  • TRC-20 — 20 confirmations, 1-2 minutes

Critical First Check: Network​

⚠️ Did you use the correct network?

  • ERC-20 address → Must send via Ethereum network
  • TRC-20 address → Must send via Tron network

Wrong network = funds likely lost permanently.

Troubleshooting Checklist​

1. Verify Network Match​

  • Network selected in account matches network sent from

2. Check Transaction Status​

Get your TXID (transaction hash) and check:

  • ERC-20: etherscan.io

  • TRC-20: tronscan.org

  • Pending — Waiting for confirmations

  • Confirmed — Should appear soon

  • Failed — Transaction didn't complete

3. Confirm Enough Confirmations​

Wait for required number of network confirmations.

4. Verify Address Was Correct​

  • Address exactly matches (copy-paste recommended)
  • No extra characters added

Common Causes​

  • Pending confirmations → Wait
  • Wrong network → Usually unrecoverable
  • Wrong address → Unrecoverable
  • Old address → Use fresh address from account
  • Below minimum (1 USDT) → Contact support

When to Contact Support​

If transaction shows confirmed but not credited:

  • Provide TXID
  • Provide network used
  • Provide amount
  • Provide timestamp

Wrong Network?​

If you sent to wrong network:

  • Contact support immediately
  • Recovery is unlikely but possible in rare cases
  • Prevention is critical