Status: Unreviewed
Deposit Not Showing - CAD
Canadian dollar deposit hasn't appeared in your account.
Normal Processing Time
| Method | Time |
|---|---|
| EFT/Bank Transfer | 1-3 business days |
Troubleshooting Checklist
1. Wait the Full Processing Time
- Has 3 business days passed?
- Exclude weekends and bank holidays
2. Verify Reference Was Included
Your unique reference number must be included for auto-matching.
3. Check Bank Transfer Status
In your bank:
- Was the transfer completed?
- Is it pending?
- Was it rejected?
4. Verify Details Were Correct
Check you used:
- Correct account number
- Correct transit number
- Correct institution number
Common Causes
| Cause | Solution |
|---|---|
| Still processing | Wait |
| Missing reference | Contact support |
| Wrong details | Check with your bank |
| Bank hold | Contact your bank |
When to Contact Support
After 5+ business days with:
- Proof of transfer
- Transfer date and amount
- Account email
- Reference used
Resolution
| Step | Action |
|---|---|
| Verify transfer sent | Bank confirmation |
| Confirm details | Match to requirements |
| Contact support | If still missing |
| Await resolution | Usually 1-3 days |