Deposit Not Showing - CAD
Canadian dollar deposit hasn't appeared in your account.
Normal Processing Time
- EFT/Bank Transfer — 1-3 business days
Troubleshooting Checklist
1. Wait the Full Processing Time
- Has 3 business days passed?
- Exclude weekends and bank holidays
2. Verify Reference Was Included
Your unique reference number must be included for auto-matching.
3. Check Bank Transfer Status
In your bank:
- Was the transfer completed?
- Is it pending?
- Was it rejected?
4. Verify Details Were Correct
Check you used:
- Correct account number
- Correct transit number
- Correct institution number
Common Causes
- Still processing → Wait
- Missing reference → Contact support
- Wrong details → Check with your bank
- Bank hold → Contact your bank
When to Contact Support
After 5+ business days with:
- Proof of transfer
- Transfer date and amount
- Account email
- Reference used
Resolution
- Verify transfer sent — Bank confirmation
- Confirm details — Match to requirements
- Contact support — If still missing
- Await resolution — Usually 1-3 days