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Transaction Failed

When a deposit or withdrawal fails.

Common Failure Reasons​

Deposits​

  • Bank rejected — Compliance or limit issue
  • Wrong details — IBAN/account error
  • Insufficient funds — At sending bank
  • Wrong network — USDT sent to wrong chain

Withdrawals​

  • Insufficient balance — Not enough in Primary Wallet
  • Account issue — Suspended or restricted
  • Bank rejected — Receiving bank issue
  • Invalid address — Crypto address error
  • Approval denied — Did not pass review

How to Identify the Cause​

1. Check Error Message​

Look in:

  • Email notifications
  • Account transaction history
  • Status page for the transaction

2. Common Error Messages​

  • "Insufficient funds" — Not enough balance
  • "Invalid details" — Bank/wallet info wrong
  • "Account restricted" — Your account has holds
  • "Rejected by bank" — Receiving bank refused

Resolution by Cause​

Insufficient Funds​

  • Verify balance in correct wallet
  • Remember Primary Wallet is for commissions only
  • Deposits are not withdrawable

Invalid Details​

  • Double-check bank details
  • Verify wallet address exactly
  • Update and retry

Account Restricted​

  • Check account status
  • Resolve any compliance issues
  • Contact support if unclear

Bank Rejection​

  • Contact your bank
  • Verify account can receive
  • May need different account

Retry Process​

  1. Identify and fix the cause
  2. Initiate new transaction
  3. Double-check all details
  4. Submit

When to Contact Support​

  • Error message is unclear
  • Issue persists after fix
  • Need help understanding cause
  • Funds affected