Status: Unreviewed
Transaction Failed
When a deposit or withdrawal fails.
Common Failure Reasons
Deposits
| Reason | Description |
|---|---|
| Bank rejected | Compliance or limit issue |
| Wrong details | IBAN/account error |
| Insufficient funds | At sending bank |
| Wrong network | USDT sent to wrong chain |
Withdrawals
| Reason | Description |
|---|---|
| Insufficient balance | Not enough in OCA |
| Account issue | Suspended or restricted |
| Bank rejected | Receiving bank issue |
| Invalid address | Crypto address error |
| Approval denied | Did not pass review |
How to Identify the Cause
1. Check Error Message
Look in:
- Email notifications
- Account transaction history
- Status page for the transaction
2. Common Error Messages
| Message | Meaning |
|---|---|
| "Insufficient funds" | Not enough balance |
| "Invalid details" | Bank/wallet info wrong |
| "Account restricted" | Your account has holds |
| "Rejected by bank" | Receiving bank refused |
Resolution by Cause
Insufficient Funds
| Action |
|---|
| Verify balance in correct wallet |
| Remember OCA is for commissions only |
| Deposits are not withdrawable |
Invalid Details
| Action |
|---|
| Double-check bank details |
| Verify wallet address exactly |
| Update and retry |
Account Restricted
| Action |
|---|
| Check account status |
| Resolve any compliance issues |
| Contact support if unclear |
Bank Rejection
| Action |
|---|
| Contact your bank |
| Verify account can receive |
| May need different account |
Retry Process
- Identify and fix the cause
- Initiate new transaction
- Double-check all details
- Submit
When to Contact Support
- Error message is unclear
- Issue persists after fix
- Need help understanding cause
- Funds affected