Withdrawal Delayed - Reasons
Why withdrawals may be delayed.
Normal Processing Time
| Stage | Time |
|---|
| Request to approval | 1-2 business days |
| Approval to execution | 1-2 business days |
| Bank/network processing | 1-3 days |
| Total typical | ~5 business days |
Reasons for Delay
Approval Queue
| Reason | Description |
|---|
| Volume | Many requests ahead of yours |
| Timing | Submitted after Friday cutoff |
| Holidays | Non-business days |
Additional Review Required
| Trigger | Why |
|---|
| Large amount | ≥300K CSR needs CEO approval |
| First withdrawal | May need extra verification |
| Account flags | Compliance review |
| USDT withdrawal | Dual approval (CEO + CIO) |
Account Issues
| Issue | Impact |
|---|
| KYC incomplete | Cannot process |
| Account suspended | On hold |
| Compliance review | Waiting for clearance |
Technical Issues
| Issue | Impact |
|---|
| Bank details incorrect | Returned, re-process |
| Wallet address error | May delay |
| System processing | Occasional delays |
Withdrawal Priority
| Type | Processing |
|---|
| Standard amounts | Normal queue |
| Large amounts | Additional approval time |
| USDT | Dual approval required |
Exceptional Delays
In exceptional cases, withdrawals may take up to 11 weeks. Reasons include:
- Complex compliance reviews
- External regulatory requirements
- Investigation pending
- Technical issues
- Liquidity management / cash flow constraints
CEO Prioritization
The CEO may prioritize certain withdrawals to:
- Maintain member relationships
- Manage cash flow effectively
- Address urgent financial needs
- Process out-of-sequence for strategic reasons
Next Steps
See Withdrawal Delayed - Action for what to do.