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Withdrawal Delayed - Reasons

Why withdrawals may be delayed.

Normal Processing Time​

  • Request to approval — 1-2 business days
  • Approval to execution — 1-2 business days
  • Bank/network processing — 1-3 days
  • Total typical — ~5 business days

Reasons for Delay​

Approval Queue​

  • Volume — Many requests ahead of yours
  • Timing — Submitted after Friday cutoff
  • Holidays — Non-business days

Additional Review Required​

  • Large amount — ≥300K CSR needs CEO approval
  • First withdrawal — May need extra verification
  • Account flags — Compliance review
  • USDT withdrawal — Dual approval (CEO + CIO)

Account Issues​

  • KYC incomplete — Cannot process
  • Account suspended — On hold
  • Compliance review — Waiting for clearance

Technical Issues​

  • Bank details incorrect — Returned, re-process
  • Wallet address error — May delay
  • System processing — Occasional delays

Withdrawal Priority​

  • Standard amounts — Normal queue
  • Large amounts — Additional approval time
  • USDT — Dual approval required

Exceptional Delays​

In exceptional cases, withdrawals may take up to 11 weeks. Reasons include:

  • Complex compliance reviews
  • External regulatory requirements
  • Investigation pending
  • Technical issues
  • Liquidity management / cash flow constraints

CEO Prioritization​

The CEO may prioritize certain withdrawals to:

  • Maintain member relationships
  • Manage cash flow effectively
  • Address urgent financial needs
  • Process out-of-sequence for strategic reasons

Next Steps​

See Withdrawal Delayed - Action for what to do.