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Deposit Not Showing - EUR

Euro deposit hasn't appeared in your account.

Normal Processing Time​

  • Bank transfer — 1-3 business days

Troubleshooting Checklist​

1. Wait the Full Processing Time​

  • Has 3 business days passed?
  • Exclude weekends and holidays

2. Verify Reference Was Included​

With Reference:

  • Auto-matched
  • Faster processing

Without Reference:

  • Manual matching needed
  • May be delayed

If you forgot the reference, contact support with:

  • Transfer date
  • Amount
  • Sending bank details
  • Proof of transfer

3. Check Bank Transfer Status​

In your bank:

  • Has the transfer been sent?
  • Is it still processing?
  • Did it fail?

4. Verify Bank Details Were Correct​

Did you send to:

  • Correct IBAN?
  • Correct BIC/SWIFT?
  • Correct account name?

Common Causes​

  • Still processing → Wait
  • Missing reference → Contact support
  • Wrong bank details → Contact your bank
  • Bank rejected → Check with your bank

When to Contact Support​

After 5+ business days with:

  • Proof of transfer (bank statement)
  • Transfer date and amount
  • Your account email
  • Reference used (if any)

Resolution Timeline​

  • Support investigation — 1-2 days
  • Manual matching — 1-2 days
  • Credit to account — After matching