Status: Unreviewed
Deposit Not Showing - EUR
Euro deposit hasn't appeared in your account.
Normal Processing Time
| Method | Time |
|---|---|
| Bank transfer | 1-3 business days |
Troubleshooting Checklist
1. Wait the Full Processing Time
- Has 3 business days passed?
- Exclude weekends and holidays
2. Verify Reference Was Included
| With Reference | Without Reference |
|---|---|
| Auto-matched | Manual matching needed |
| Faster processing | May be delayed |
If you forgot the reference, contact support with:
- Transfer date
- Amount
- Sending bank details
- Proof of transfer
3. Check Bank Transfer Status
In your bank:
- Has the transfer been sent?
- Is it still processing?
- Did it fail?
4. Verify Bank Details Were Correct
Did you send to:
- Correct IBAN?
- Correct BIC/SWIFT?
- Correct account name?
Common Causes
| Cause | Solution |
|---|---|
| Still processing | Wait |
| Missing reference | Contact support |
| Wrong bank details | Contact your bank |
| Bank rejected | Check with your bank |
When to Contact Support
After 5+ business days with:
- Proof of transfer (bank statement)
- Transfer date and amount
- Your account email
- Reference used (if any)
Resolution Timeline
| Stage | Time |
|---|---|
| Support investigation | 1-2 days |
| Manual matching | 1-2 days |
| Credit to account | After matching |