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Payment Issues

Troubleshooting deposit and withdrawal problems.

In This Section​

Processing Times Reference​

  • EUR deposit — 1-3 business days
  • CAD deposit — 1-3 business days
  • USDT deposit — Minutes (after confirmations)
  • Withdrawal — ~5 business days

Before Contacting Support​

Check:

  • Has normal processing time elapsed?
  • Was reference included (bank transfers)?
  • Is account verified and active?
  • Any error messages received?

Quick Diagnosis​

  • Deposit missing — Processing time or missing reference
  • Withdrawal pending — Approval queue
  • Wrong amount — Fees or exchange rate
  • Transaction failed — Insufficient funds or details error