Status: Unreviewed
Payment Issues
Troubleshooting deposit and withdrawal problems.
In This Section
| Issue | Description |
|---|---|
| Deposit Not Showing - EUR | Euro deposits |
| Deposit Not Showing - CAD | Canadian dollars |
| Deposit Not Showing - USDT | Crypto deposits |
| Withdrawal Delayed - Reasons | Why withdrawals wait |
| Withdrawal Delayed - Action | What to do |
| Wrong Amount | Amount discrepancies |
| Transaction Failed | Failed transactions |
Processing Times Reference
| Transaction | Normal Time |
|---|---|
| EUR deposit | 1-3 business days |
| CAD deposit | 1-3 business days |
| USDT deposit | Minutes (after confirmations) |
| Withdrawal | ~5 business days |
Before Contacting Support
Check:
- Has normal processing time elapsed?
- Was reference included (bank transfers)?
- Is account verified and active?
- Any error messages received?
Quick Diagnosis
| Symptom | Likely Cause |
|---|---|
| Deposit missing | Processing time or missing reference |
| Withdrawal pending | Approval queue |
| Wrong amount | Fees or exchange rate |
| Transaction failed | Insufficient funds or details error |