Name Mismatch

When your name doesn't match between documents and registration.

What is Name Mismatch?

The name on your verification documents doesn't match the name on your account registration.

Common Causes

Cause	Example
Spelling variation	"John" vs "Jon"
Middle name	Included vs excluded
Maiden name	Marriage name change
Legal name change	Court-ordered change
Nickname	"William" vs "Bill"
Transliteration	Different alphabet conversions

How to Resolve

Option 1: Use Matching Document

If you have an ID that matches your registration:

1. Use that document instead
2. Resubmit verification

Option 2: Update Registration

If your legal name differs from registration:

1. Contact support
2. Request name update
3. Provide legal documentation
4. Wait for approval
5. Then complete verification

Option 3: Provide Supporting Documents

For variations (same person, different spellings):

1. Submit primary ID
2. Include supporting document showing both names
3. Explain the variation

Required Documentation for Name Changes

Type	Documents Needed
Marriage	Marriage certificate
Divorce	Divorce decree
Legal change	Court order
Transliteration	Explanation + supporting docs

What Won't Work

❌ Not Accepted
Documents with different person's name
Attempting verification under alias
Mismatched documents without explanation

Exact Match Required

Registration name must match ID exactly:

• Same spelling
• Same order (first/last)
• Same middle name (if included)

Prevention

When registering:

• Use name exactly as on government ID
• Check spelling carefully
• Include middle name if on ID