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Name Mismatch

When your name doesn't match between documents and registration.

What is Name Mismatch?​

The name on your verification documents doesn't match the name on your account registration.

Common Causes​

  • Spelling variation — "John" vs "Jon"
  • Middle name — Included vs excluded
  • Maiden name — Marriage name change
  • Legal name change — Court-ordered change
  • Nickname — "William" vs "Bill"
  • Transliteration — Different alphabet conversions

How to Resolve​

Option 1: Use Matching Document​

If you have an ID that matches your registration:

  1. Use that document instead
  2. Resubmit verification

Option 2: Update Registration​

If your legal name differs from registration:

  1. Contact support
  2. Request name update
  3. Provide legal documentation
  4. Wait for approval
  5. Then complete verification

Option 3: Provide Supporting Documents​

For variations (same person, different spellings):

  1. Submit primary ID
  2. Include supporting document showing both names
  3. Explain the variation

Required Documentation for Name Changes​

  • Marriage — Marriage certificate
  • Divorce — Divorce decree
  • Legal change — Court order
  • Transliteration — Explanation + supporting docs

What Won't Work​

  • Documents with different person's name
  • Attempting verification under alias
  • Mismatched documents without explanation

Exact Match Required​

Registration name must match ID exactly:

  • Same spelling
  • Same order (first/last)
  • Same middle name (if included)

Prevention​

When registering:

  • Use name exactly as on government ID
  • Check spelling carefully
  • Include middle name if on ID