How to fix rejected documents.
By Rejection Reason
Blurry/Quality Issues
| Fix |
|---|
| Use better lighting |
| Hold camera steady |
| Use higher resolution |
| Clean camera lens |
| Scan instead of photo |
Cut Off/Incomplete
| Fix |
|---|
| Show all four corners |
| Capture full document |
| Leave margin around edges |
| Check preview before submit |
Expired Document
| Fix |
|---|
| Get renewed document |
| Use alternative valid ID |
| Wait for renewal then submit |
Name Mismatch
| Fix |
|---|
| Use document with exact registered name |
| If legal name changed, provide proof |
| Contact support to update registration |
See Name Mismatch for details.
Address Too Old
| Fix |
|---|
| Get recent document (< 3 months) |
| Request fresh bank statement |
| Use recent utility bill |
Wrong Document Type
| Fix |
|---|
| Review accepted document list |
| Choose from approved types |
| Government-issued ID required |
Resubmission Checklist
Before resubmitting:
How to Resubmit
- Log into account
- Go to verification section
- Start new submission
- Upload corrected documents
- Complete all steps
- Submit for review
Tips for Success
| Tip | Why |
|---|
| Good lighting | Prevents shadows |
| Flat surface | No warping |
| Direct angle | Reduces distortion |
| Clean lens | Sharper image |
| Steady hands | No blur |