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Document Rejected - Fix

How to fix rejected documents.

By Rejection Reason​

Blurry/Quality Issues​

  • Use better lighting
  • Hold camera steady
  • Use higher resolution
  • Clean camera lens
  • Scan instead of photo

Cut Off/Incomplete​

  • Show all four corners
  • Capture full document
  • Leave margin around edges
  • Check preview before submit

Expired Document​

  • Get renewed document
  • Use alternative valid ID
  • Wait for renewal then submit

Name Mismatch​

  • Use document with exact registered name
  • If legal name changed, provide proof
  • Contact support to update registration

See Name Mismatch for details.

Address Too Old​

  • Get recent document (< 3 months)
  • Request fresh bank statement
  • Use recent utility bill

Wrong Document Type​

  • Review accepted document list
  • Choose from approved types
  • Government-issued ID required

Resubmission Checklist​

Before resubmitting:

  • Identified exact rejection reason
  • Fixed the specific issue
  • Document is valid (not expired)
  • Image is clear and complete
  • All corners visible
  • Text is readable
  • Name matches registration

How to Resubmit​

  1. Log into account
  2. Go to verification section
  3. Start new submission
  4. Upload corrected documents
  5. Complete all steps
  6. Submit for review

Tips for Success​

  • Good lighting — Prevents shadows
  • Flat surface — No warping
  • Direct angle — Reduces distortion
  • Clean lens — Sharper image
  • Steady hands — No blur