Resolving address verification problems.
Common Address Issues
| Issue | Description |
|---|
| Document too old | Over 3 months old |
| Address doesn't match | Different from registration |
| No date visible | Can't verify recency |
| PO Box only | Need residential address |
| Incomplete address | Missing unit/apt number |
Document Age Requirements
| ✅ Accepted | ❌ Not Accepted |
|---|
| < 3 months old | > 3 months old |
| Dated document | No date visible |
| Recent statement | Old statements |
Address Match Requirements
Your proof of address must show:
- Your full name
- Your residential address
- Date (within 3 months)
- From recognized issuer
Accepted Documents
| Document | Requirements |
|---|
| Utility bill | Electric, gas, water, internet |
| Bank statement | From recognized bank |
| Government letter | Tax, official notice |
| Credit card statement | From recognized issuer |
Not Accepted
| ❌ Not Accepted |
|---|
| Mobile phone bills (usually) |
| PO Box addresses |
| Business addresses (for personal) |
| Handwritten documents |
| Addressed mail (not official) |
How to Fix
Document Too Old
- Request fresh statement
- Wait for next billing cycle
- Download recent e-statement
Address Doesn't Match
| If... | Then... |
|---|
| You moved | Update registration first |
| Typo in registration | Contact support to correct |
| Format difference | Ensure same format |
No Residential Address
If you only have PO Box:
- Some utilities may not work
- Try bank statement
- Contact support for options
Tips
| Tip | Why |
|---|
| Use e-statements | Always current |
| Check date prominently | Must be visible |
| Same address format | Avoid variations |
| Full address | Include apt/unit |