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Address Issues

Resolving address verification problems.

Common Address Issues​

  • Document too old — Over 3 months old
  • Address doesn't match — Different from registration
  • No date visible — Can't verify recency
  • PO Box only — Need residential address
  • Incomplete address — Missing unit/apt number

Document Age Requirements​

Accepted:

  • Less than 3 months old
  • Dated document
  • Recent statement

Not Accepted:

  • Over 3 months old
  • No date visible
  • Old statements

Address Match Requirements​

Your proof of address must show:

  • Your full name
  • Your residential address
  • Date (within 3 months)
  • From recognized issuer

Accepted Documents​

  • Utility bill — Electric, gas, water, internet
  • Bank statement — From recognized bank
  • Government letter — Tax, official notice
  • Credit card statement — From recognized issuer

Not Accepted​

  • Mobile phone bills (usually)
  • PO Box addresses
  • Business addresses (for personal)
  • Handwritten documents
  • Addressed mail (not official)

How to Fix​

Document Too Old​

  1. Request fresh statement
  2. Wait for next billing cycle
  3. Download recent e-statement

Address Doesn't Match​

  • You moved → Update registration first
  • Typo in registration → Contact support to correct
  • Format difference → Ensure same format

No Residential Address​

If you only have PO Box:

  • Some utilities may not work
  • Try bank statement
  • Contact support for options

Tips​

  • Use e-statements — Always current
  • Check date prominently — Must be visible
  • Same address format — Avoid variations
  • Full address — Include apt/unit