Document Rejected - Reasons
Why documents get rejected during verification.
Image Quality Issues
| Reason | Description |
|---|
| Blurry | Image not in focus |
| Cut off | Corners or edges not visible |
| Glare | Light reflection obscuring text |
| Too dark | Can't read details |
| Too small | Resolution too low |
Document Issues
| Reason | Description |
|---|
| Expired | Document past validity date |
| Wrong type | Not an accepted document |
| Not government-issued | Unofficial document |
| Modified/altered | Signs of tampering |
| Foreign language | Needs translation |
| Reason | Description |
|---|
| Name mismatch | Different from registration |
| DOB mismatch | Different from profile |
| Address mismatch | Doesn't match other docs |
| Incomplete info | Missing required data |
Address Document Specific
| Reason | Description |
|---|
| Too old | Older than 3 months |
| No date visible | Can't verify recency |
| PO Box only | Need residential address |
| Different name | Must match your name |
Selfie/Liveness Issues
| Reason | Description |
|---|
| Face not visible | Obscured or cut off |
| Doesn't match ID | Different person |
| Photo of photo | Not live capture |
| ID not visible | In selfie requirement |
Technical Issues
| Reason | Description |
|---|
| File too large | Over size limit |
| Wrong format | Not JPG/PNG/PDF |
| Corrupted file | Won't open |
| Multiple pages missing | Incomplete submission |
How to Check Your Reason
- Log into account
- Check verification status
- View rejection message
- Note specific reason
Then see Document Rejected - Fix.