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Status: Unreviewed

Document Rejected - Reasons

Why documents get rejected during verification.

Image Quality Issues

ReasonDescription
BlurryImage not in focus
Cut offCorners or edges not visible
GlareLight reflection obscuring text
Too darkCan't read details
Too smallResolution too low

Document Issues

ReasonDescription
ExpiredDocument past validity date
Wrong typeNot an accepted document
Not government-issuedUnofficial document
Modified/alteredSigns of tampering
Foreign languageNeeds translation

Information Issues

ReasonDescription
Name mismatchDifferent from registration
DOB mismatchDifferent from profile
Address mismatchDoesn't match other docs
Incomplete infoMissing required data

Address Document Specific

ReasonDescription
Too oldOlder than 3 months
No date visibleCan't verify recency
PO Box onlyNeed residential address
Different nameMust match your name

Selfie/Liveness Issues

ReasonDescription
Face not visibleObscured or cut off
Doesn't match IDDifferent person
Photo of photoNot live capture
ID not visibleIn selfie requirement

Technical Issues

ReasonDescription
File too largeOver size limit
Wrong formatNot JPG/PNG/PDF
Corrupted fileWon't open
Multiple pages missingIncomplete submission

How to Check Your Reason

  1. Log into account
  2. Check verification status
  3. View rejection message
  4. Note specific reason

Then see Document Rejected - Fix.