KYC Failed Overview
Understanding why verification fails.
What "KYC Failed" Means
Your identity verification was not approved. This can happen for various reasons.
Common Failure Reasons
- Document quality: Blurry, cut off, or unreadable
- Document expired: Past validity date
- Name mismatch: Doesn't match registration info
- Address issue: Not recent or doesn't match profile
- Wrong document type: Not an accepted format
How to Identify Your Issue
- Check notification/email for specific reason
- Review your uploaded documents
- Compare to requirements
- Identify the discrepancy
Next Steps by Issue
- Document rejected → Document Rejected - Reasons
- Name doesn't match → Name Mismatch
- Address problems → Address Issues
- DOB incomplete → Incomplete DOB
- ID expired → Expired ID
General Resubmission Steps
- Read the specific rejection reason
- Gather correct/updated documents
- Ensure quality (clear, complete)
- Resubmit through account
- Wait for review
Processing After Resubmission
Submission is immediate. Review typically takes 1-3 business days, after which you'll receive a decision.
Still Having Issues?
If you've tried multiple times:
- Contact support with details
- Include rejection reasons received
- Describe what you've tried
- Await guidance