Status: Unreviewed
Incomplete DOB
Date of birth issues during verification.
What is This Issue?
Date of birth (DOB) on your ID doesn't match your registration, or is incomplete/unreadable.
Common Causes
| Cause | Description |
|---|---|
| Typo during registration | Wrong date entered |
| Format difference | MM/DD/YYYY vs DD/MM/YYYY |
| DOB not visible on document | Covered or cut off |
| DOB unreadable | Blurry or damaged |
How to Resolve
DOB Not Visible
| Fix |
|---|
| Retake photo with DOB visible |
| Ensure entire document captured |
| Good lighting on DOB area |
DOB Doesn't Match Registration
| If... | Then... |
|---|---|
| Registration is wrong | Contact support to correct |
| Document is wrong | Use correct document |
| Format confusion | Clarify with support |
Format Confusion
Different regions use different formats:
- US: MM/DD/YYYY
- Europe: DD/MM/YYYY
- ISO: YYYY-MM-DD
If your DOB is ambiguous (e.g., 03/04/1990):
- Contact support
- Clarify which format
- Request correction if needed
Correcting Registration DOB
If you registered with wrong DOB:
- Contact support
- Explain the error
- Provide ID showing correct DOB
- Request correction
- Resubmit verification
Age Verification
Remember:
- Must be 18 or older
- DOB must confirm this
- No exceptions to age requirement
Prevention
When registering:
- Double-check DOB entry
- Verify format (MM/DD or DD/MM)
- Match exactly to ID