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Incomplete DOB

Date of birth issues during verification.

What is This Issue?​

Date of birth (DOB) on your ID doesn't match your registration, or is incomplete/unreadable.

Common Causes​

  • Typo during registration — Wrong date entered
  • Format difference — MM/DD/YYYY vs DD/MM/YYYY
  • DOB not visible on document — Covered or cut off
  • DOB unreadable — Blurry or damaged

How to Resolve​

DOB Not Visible​

  • Retake photo with DOB visible
  • Ensure entire document captured
  • Good lighting on DOB area

DOB Doesn't Match Registration​

  • Registration is wrong → Contact support to correct
  • Document is wrong → Use correct document
  • Format confusion → Clarify with support

Format Confusion​

Different regions use different formats:

  • US: MM/DD/YYYY
  • Europe: DD/MM/YYYY
  • ISO: YYYY-MM-DD

If your DOB is ambiguous (e.g., 03/04/1990):

  • Contact support
  • Clarify which format
  • Request correction if needed

Correcting Registration DOB​

If you registered with wrong DOB:

  1. Contact support
  2. Explain the error
  3. Provide ID showing correct DOB
  4. Request correction
  5. Resubmit verification

Age Verification​

Remember:

  • Must be 18 or older
  • DOB must confirm this
  • No exceptions to age requirement

Prevention​

When registering:

  • Double-check DOB entry
  • Verify format (MM/DD or DD/MM)
  • Match exactly to ID