KYC Issues

Troubleshooting identity verification problems.

In This Section

Issue	Description
Failed Overview	General verification failures
Document Rejected - Reasons	Why documents fail
Document Rejected - Fix	How to resolve
Name Mismatch	Names don't match
Address Issues	Address verification problems
Incomplete DOB	Date of birth issues
Expired ID	Document expiration

Common Causes

Cause	Frequency
Blurry documents	Very common
Name mismatch	Common
Expired documents	Common
Wrong document type	Occasional

Quick Fixes

Problem	First Step
Document rejected	Read rejection reason
Name mismatch	Check exact spelling
Address issue	Use recent document
Verification stuck	Check status in account