KYC Issues

Troubleshooting identity verification problems.

In This Section

• Failed Overview — General verification failures
• Document Rejected - Reasons — Why documents fail
• Document Rejected - Fix — How to resolve
• Name Mismatch — Names don't match
• Address Issues — Address verification problems
• Incomplete DOB — Date of birth issues
• Expired ID — Document expiration

Common Causes

• Blurry documents — Very common
• Name mismatch — Common
• Expired documents — Common
• Wrong document type — Occasional

Quick Fixes

• Document rejected — Read rejection reason
• Name mismatch — Check exact spelling
• Address issue — Use recent document
• Verification stuck — Check status in account