When commission credits or withdrawals are delayed.
Commission Credit Delays
Normal Timeline
| Stage | Time |
|---|
| Weekly cutoff | Friday 23:59 GMT |
| Calculation | Following days |
| Credit to wallet | ~5 business days |
Common Delay Reasons
| Reason | Explanation |
|---|
| High volume | More transactions to process |
| Holidays | Non-business days |
| System maintenance | Scheduled processing windows |
What to Check
Withdrawal Payout Delays
Normal Timeline
| Stage | Time |
|---|
| Request submitted | Immediate |
| Approval | 1-2 business days |
| Execution | After approval |
| Bank/network | 1-3 days |
| Total | ~5 business days |
Common Delay Reasons
| Reason | Description |
|---|
| Approval queue | Volume of requests |
| Large amounts | CEO approval needed |
| USDT | Dual approval required |
| Account issues | Compliance or verification |
Actions to Take
For Commission Credits
- Verify the purchase date
- Check if pay run completed
- Wait 5 business days
- Contact support if still pending
For Withdrawals
See Withdrawal Delayed - Action
Exceptional Delays
In exceptional cases, payouts may take up to 11 weeks due to:
- Compliance reviews
- External requirements
- Complex investigations
- Technical issues
| Situation | Contact |
|---|
| Commission credit > 7 days late | Yes |
| Withdrawal > 7 days late | Yes |
| Error message received | Yes |
| Account flagged | Yes |