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Payout Delayed

When commission credits or withdrawals are delayed.

Commission Credit Delays​

Normal Timeline​

  • Weekly cutoff — Friday 23:59 GMT
  • Calculation — Following days
  • Credit to wallet — ~5 business days

Common Delay Reasons​

  • High volume — More transactions to process
  • Holidays — Non-business days
  • System maintenance — Scheduled processing windows

What to Check​

  • Has 5 business days passed since cutoff?
  • Was your commission in this pay period?
  • Is your account active and verified?

Withdrawal Payout Delays​

Normal Timeline​

  • Request submitted — Immediate
  • Approval — 1-2 business days
  • Execution — After approval
  • Bank/network — 1-3 days
  • Total — ~5 business days

Common Delay Reasons​

  • Approval queue — Volume of requests
  • Large amounts — CEO approval needed
  • USDT — Dual approval required
  • Account issues — Compliance or verification

Actions to Take​

For Commission Credits​

  1. Verify the purchase date
  2. Check if pay run completed
  3. Wait 5 business days
  4. Contact support if still pending

For Withdrawals​

See Withdrawal Delayed - Action

Exceptional Delays​

In exceptional cases, payouts may take up to 11 weeks due to:

  • Compliance reviews
  • External requirements
  • Complex investigations
  • Technical issues

When to Contact Support​

  • Commission credit > 7 days late — Yes
  • Withdrawal > 7 days late — Yes
  • Error message received — Yes
  • Account flagged — Yes