Skip to main content

Calculation Dispute

When commission amount seems incorrect.

Common Calculation Misunderstandings​

Commission is on Pool, Not Purchase Price​

  • Wrong expectation: "10% of $1,000 = $100"
  • Reality: Commission is from commission pool, not full purchase price

Rates Vary by Level​

  • Level 1 — Higher %
  • Level 2 — Lower %
  • Deeper levels — Per comp plan

Qualification Matters​

If you don't meet qualifications:

  • May not be paid on certain levels
  • May receive reduced rate
  • Check your current status

Before Disputing​

1. Verify Your Understanding​

  • Compensation Plan — Review official rates
  • Your rank — Check paid levels
  • Pool vs price — Understand the difference

2. Do the Math​

  1. What is the commission pool rate?
  2. What level is the purchaser?
  3. What is your rate at that level?
  4. Are you qualified?

3. Check Transaction Details​

In Back Office:

  • View commission breakdown
  • Note each component
  • Compare to expectations

Filing a Dispute​

If you believe there's an error:

Provide to support:

  • Transaction reference
  • Your calculation
  • Expected amount
  • Actual amount received
  • Specific concern

Investigation Process​

  1. Receipt — Support acknowledges
  2. Review — System calculation verified
  3. Analysis — Compare to comp plan
  4. Response — Explanation or correction

Possible Outcomes​

  • System is correct — Explanation provided
  • Error found — Correction made
  • Partial error — Partial adjustment

Tips​

  • Read comp plan first — Understand structure
  • Use official tools — In-app calculators
  • Ask questions — Before disputing
  • Keep records — For reference