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Rank Not Updated

When your rank hasn't changed as expected.

Rank Update Timing​

  • Qualification period — Monthly (typically)
  • Rank calculation — End of period
  • Display update — Shortly after calculation

Common Reasons Rank Didn't Change​

1. Requirements Not Met​

  • Personal Volume — Did you meet PV requirement?
  • Group Volume — Did your team meet GV requirement?
  • Active Legs — Do you have enough qualifying legs?
  • Leg Requirements — Do legs meet their minimums?

2. Timing Issues​

  • Mid-period — Rank updates at period end
  • Just qualified — Wait for calculation
  • Display lag — System updates take time

3. Calculation Period​

  • Requirements must be met during the entire period
  • Not just at any point
  • Check qualification dates

How to Verify​

Step 1: Check Requirements​

In Back Office, view:

  • Your current rank
  • Next rank requirements
  • Your current metrics

Step 2: Compare to Requirements​

Check each requirement against your status:

  • Personal Volume — Did you meet it?
  • Group Volume — Did you meet it?
  • Active Legs — Did you meet it?
  • Leg Ranks — Did legs meet requirements?

Step 3: Wait for Period End​

If currently in qualification period:

  • Wait for period to close
  • System will calculate
  • Update will appear

If Requirements Are Met​

And rank still hasn't updated:

  1. Allow 24-48 hours after period close
  2. Check for system announcements
  3. Contact support if still incorrect

Support Request Info​

Include:

  • Your current rank
  • Target rank
  • Your qualification metrics
  • Period in question
  • Screenshots if possible