Status: Unreviewed
Rank Not Updated
When your rank hasn't changed as expected.
Rank Update Timing
| Event | Timing |
|---|---|
| Qualification period | Monthly (typically) |
| Rank calculation | End of period |
| Display update | Shortly after calculation |
Common Reasons Rank Didn't Change
1. Requirements Not Met
| Check | Question |
|---|---|
| Personal Volume | Did you meet PV requirement? |
| Group Volume | Did your team meet GV requirement? |
| Active Legs | Do you have enough qualifying legs? |
| Leg Requirements | Do legs meet their minimums? |
2. Timing Issues
| Issue | Explanation |
|---|---|
| Mid-period | Rank updates at period end |
| Just qualified | Wait for calculation |
| Display lag | System updates take time |
3. Calculation Period
- Requirements must be met during the entire period
- Not just at any point
- Check qualification dates
How to Verify
Step 1: Check Requirements
In Back Office, view:
- Your current rank
- Next rank requirements
- Your current metrics
Step 2: Compare to Requirements
| Requirement | Your Status | Met? |
|---|---|---|
| Personal Volume | [check] | Y/N |
| Group Volume | [check] | Y/N |
| Active Legs | [check] | Y/N |
| Leg Ranks | [check] | Y/N |
Step 3: Wait for Period End
If currently in qualification period:
- Wait for period to close
- System will calculate
- Update will appear
If Requirements Are Met
And rank still hasn't updated:
- Allow 24-48 hours after period close
- Check for system announcements
- Contact support if still incorrect
Support Request Info
Include:
- Your current rank
- Target rank
- Your qualification metrics
- Period in question
- Screenshots if possible