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Status: Unreviewed

Missing Commission Checklist

Diagnosing why expected commission didn't appear.

Pre-Check Questions​

Before investigating, confirm all of these are true:

  • A purchase was actually made
  • The purchaser is in your downline
  • You are an active IA
  • You are qualified for that level
  • The pay run has processed

Checklist by Category​

1. Timing Issues​

  • When was the purchase made?
  • Was it before Friday 23:59 GMT cutoff?
  • Has the weekly pay run completed?
  • Allow 5 business days for processing

2. Qualification Issues​

  • Is your Business License active?
  • Is your account verified?
  • Are you qualified for that level?
  • Check your current rank and paid levels

3. Downline Issues​

  • Is the person actually in your downline?
  • Are they on a level you're paid on?
  • Did they make a qualifying purchase (PNP)?

4. Account Issues​

  • Is your account active (not suspended)?
  • Any compliance holds?
  • Any pending investigations?

Common Explanations​

You Expected Commission But...Explanation
They're not in your downlineCheck genealogy
They're too many levels deepNeed higher rank
Purchase was after cutoffWait for next pay run
Account is restrictedResolve account issue
They didn't buy a PNPCommissions are on PNP purchases

Where to Check​

  • Your downline: Back Office genealogy section
  • Your rank/paid levels: Back Office dashboard
  • Their purchase: You may not see details (privacy)
  • Pay run status: Back Office reports section

Still Missing?​

If all checks pass but commission is missing:

  1. Note purchase details (date, person if known, amount)
  2. Note your qualification status
  3. Contact support with details
  4. Await investigation