Missing Commission Checklist
Diagnosing why expected commission didn't appear.
Pre-Check Questions
Before investigating, confirm all of these are true:
- A purchase was actually made
- The purchaser is in your downline
- You are an active IA
- You are qualified for that level
- The pay run has processed
Checklist by Category
1. Timing Issues
- When was the purchase made?
- Was it before Friday 23:59 GMT cutoff?
- Has the weekly pay run completed?
- Allow 5 business days for processing
2. Qualification Issues
- Is your Business License active?
- Is your account verified?
- Are you qualified for that level?
- Check your current rank and paid levels
3. Downline Issues
- Is the person actually in your downline?
- Are they on a level you're paid on?
- Did they make a qualifying purchase (PRS)?
4. Account Issues
- Is your account active (not suspended)?
- Any compliance holds?
- Any pending investigations?
Common Explanations
- They're not in your downline — Check genealogy
- They're too many levels deep — Need higher rank
- Purchase was after cutoff — Wait for next pay run
- Account is restricted — Resolve account issue
- They didn't buy a PRS — Commissions are on PRS purchases
Where to Check
- Your downline: Back Office genealogy section
- Your rank/paid levels: Back Office dashboard
- Their purchase: You may not see details (privacy)
- Pay run status: Back Office reports section
Still Missing?
If all checks pass but commission is missing:
- Note purchase details (date, person if known, amount)
- Note your qualification status
- Contact support with details
- Await investigation