Commission Issues

Troubleshooting earnings and payout problems.

In This Section

• Missing Commission Checklist — Not seeing expected pay
• Calculation Dispute — Amount seems wrong
• Rank Not Updated — Rank didn't change
• Payout Delayed — Commission not received
• Wallet Split Questions — Wallet allocation

Quick Reference

Commission Timeline

• Purchase made — Instant record
• Weekly cutoff — Friday 23:59 GMT
• Calculation — Following days
• Credit to wallet — ~5 business days

Primary Wallet/BW Split

• Primary Wallet (70%) — Withdrawal
• Bonus Wallet (30%) — Converts to CSR

Common Questions

Why didn't I receive commission? See Missing Commission Checklist

The amount looks wrong See Calculation Dispute

My rank should have changed See Rank Not Updated