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Account Statuses

Understanding different IA account states.

Status Overview​

  • Active — In good standing, full access
  • Pending — Awaiting verification/approval
  • Suspended — Temporarily restricted
  • Abandoned — No login for 12 months, account locked
  • Locked-Out — Cannot log in, but receives accrued commissions
  • Deleted — No access, records retained
  • Cancelled — Voluntarily terminated
  • Terminated — Involuntarily terminated

Active Status​

  • Meaning — Full IA privileges
  • Commission — Can earn
  • Sponsoring — Can sponsor
  • Purchases — Can make
  • Withdrawals — Can request

Maintaining Active Status​

  • Keep license current (renew before anniversary)
  • Stay compliant with all policies
  • No active suspensions or investigations

Pending Status​

  • Meaning — Awaiting approval
  • Typical reasons — KYC/KYB review
  • Commission — May be limited
  • Duration — Until verified

Inactive Status​

  • Meaning — License lapsed
  • Commission — Not earning
  • Sponsoring — Cannot sponsor
  • Reactivation — Possible (see process)

Suspended Status​

  • Meaning — Temporarily restricted
  • Typical reasons — Policy violation, investigation
  • Commission — May be held
  • Duration — Until resolved

Abandoned Status​

  • Meaning — No login for 12 consecutive months
  • Login — Cannot log in
  • KYC — Dropped (must resubmit)
  • Wallet balances — Reduced to zero
  • Reactivation — Possible via support request

Reactivation from Abandoned​

  1. Contact support to request reactivation
  2. Account undergoes security review
  3. Complete new KYC verification
  4. Previous balances generally not reinstated
  5. Initially limited to deposits and purchases only

Locked-Out Status​

  • Meaning — Cannot log in
  • Commission — Continues to receive accrued commissions
  • Typical reasons — Security concern, pending verification
  • Resolution — Contact support

Deleted Status​

  • Meaning — Account removed from active system
  • Access — None
  • Records — Retained in system per legal requirements
  • Reactivation — Possible upon request (subject to review)

Under Review​

  • Meaning — Compliance investigation
  • Typical reasons — Complaint, audit, violation report
  • Actions limited — Pending investigation outcome
  • Outcome — Cleared, warning, or termination

Cancelled Status​

  • Meaning — Voluntarily closed
  • Initiated by — You (the IA)
  • Reversible — Generally no
  • Re-enrollment — 12-month waiting period

Terminated Status​

  • Meaning — Involuntarily closed
  • Initiated by — Company
  • Reason — Serious policy violation
  • Reversible — Appeal possible
  • Re-enrollment — May be permanently barred

Checking Your Status​

  1. Log into Back Office
  2. View account dashboard
  3. Status displayed prominently
  4. Contact support if unclear