Status: Unreviewed
Withdrawal Approval Chain
Who approves withdrawals and how the process works.
Approval Overview
All withdrawals require approval before processing.
| Withdrawal Type | Approvers |
|---|---|
| Fiat (EUR/CAD) | CEO approves, CIO executes |
| CSR (standard) | CEO approves, CIO executes |
| CSR (≥300K) | CEO approval required |
| USDT | CEO + CIO approval |
Approval Flow
flowchart TD
A[Withdrawal Request] --> B{Type?}
B -->|Fiat| C[CEO Review]
B -->|CSR < 300K| C
B -->|CSR ≥ 300K| D[CEO Required]
B -->|USDT| E[Dual Approval]
C --> F[CEO Approves]
D --> F
E --> G[CEO Approves]
G --> H[CIO Approves]
F --> I[CIO Executes]
H --> I
I --> J[Processed]
Role Responsibilities
CEO (Chief Executive Officer)
| Responsibility | Details |
|---|---|
| Review requests | Verify legitimacy |
| Large amounts | Mandatory for ≥300K CSR |
| USDT approval | First approval for crypto |
| Final authority | Ultimate approval decision |
CIO (Chief Investment Officer)
| Responsibility | Details |
|---|---|
| Execution | Process approved withdrawals |
| USDT approval | Second approval for crypto |
| Verification | Confirm details before execution |
| Technical | Handle transfer mechanics |
Why Dual Approval for USDT?
| Reason | Details |
|---|---|
| Irreversibility | Crypto transfers cannot be reversed |
| Security | Two-person verification |
| Compliance | Meets regulatory standards |
| Fraud prevention | Additional checkpoint |
Processing Timeline by Type
| Type | Typical Approval Time |
|---|---|
| Standard fiat | 1-2 business days |
| Standard CSR | 1-2 business days |
| Large CSR (≥300K) | 2-3 business days |
| USDT | 2-3 business days |
What Can Delay Approval?
| Issue | Impact |
|---|---|
| Volume spike | Queue backlog |
| Missing information | Request clarification |
| Account flags | Additional review |
| Public holidays | Office closures |
| Compliance review | Extended verification |
Escalation Path
If withdrawal is delayed beyond normal timeframe:
| Step | Action |
|---|---|
| 1 | Check account for status updates |
| 2 | Contact support with request details |
| 3 | Support escalates if appropriate |
| 4 | Executive review if needed |
Approval Criteria
Approvers verify:
| Check | Requirement |
|---|---|
| Account status | In good standing |
| Fund source | Legitimate (commissions only) |
| Amount | Within limits |
| Details | Bank/wallet information correct |
| Compliance | No flags |
Declined Withdrawals
| Reason | Detail |
|---|---|
| Insufficient balance | Commission balance too low |
| Account suspended | Account not in good standing |
| Compliance concerns | Under review |
| Incorrect details | Bank/wallet information errors |
| Policy violations | Terms of service breach |
Members receive notification with the decline reason.