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Withdrawal Approval Chain

Who approves withdrawals and how the process works.

Approval Overview​

All withdrawals require approval before processing.

  • Fiat (EUR/CAD) — CEO approves, CIO executes
  • CSR (standard) — CEO approves, CIO executes
  • CSR (≥300K) — CEO approval required
  • USDT — CEO + CIO dual approval

Approval Flow​

Role Responsibilities​

CEO (Chief Executive Officer)​

  • Review requests — Verify legitimacy
  • Large amounts — Mandatory for ≥300K CSR
  • USDT approval — First approval for crypto
  • Final authority — Ultimate approval decision

CIO (Chief Investment Officer)​

  • Execution — Process approved withdrawals
  • USDT approval — Second approval for crypto
  • Verification — Confirm details before execution
  • Technical — Handle transfer mechanics

Why Dual Approval for USDT?​

  • Irreversibility — Crypto transfers cannot be reversed
  • Security — Two-person verification
  • Compliance — Meets regulatory standards
  • Fraud prevention — Additional checkpoint

Processing Timeline by Type​

  • Standard fiat — 1-2 business days
  • Standard CSR — 1-2 business days
  • Large CSR (≥300K) — 2-3 business days
  • USDT — 2-3 business days

What Can Delay Approval?​

  • Volume spike — Queue backlog
  • Missing information — Request clarification needed
  • Account flags — Additional review required
  • Public holidays — Office closures
  • Compliance review — Extended verification

Escalation Path​

If your withdrawal is delayed beyond the normal timeframe:

  1. Check your account for status updates
  2. Contact support with request details
  3. Support escalates if appropriate
  4. Executive review if needed

Approval Criteria​

Approvers verify:

  • Account status — In good standing
  • Fund source — Legitimate (commissions only)
  • Amount — Within limits
  • Details — Bank/wallet information correct
  • Compliance — No flags

Declined Withdrawals​

Withdrawals may be declined for:

  • Insufficient balance — Commission balance too low
  • Account suspended — Account not in good standing
  • Compliance concerns — Under review
  • Incorrect details — Bank/wallet information errors
  • Policy violations — Terms of service breach

Members receive notification with the decline reason.