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Payout Schedule

When and how you get paid.

Pay Run Timing​

Pay runs are weekly, with the cutoff at Friday 23:59 GMT. Processing happens the following business days, with typical delivery in about 5 working days.

Weekly Pay Cycle​

  • Monday-Friday — Commission activity accumulates
  • Friday 23:59 GMT — Weekly cutoff
  • Following week — Processing and approval
  • ~5 business days — Funds available

Commission Calculation​

Each week:

  1. All qualifying purchases tallied
  2. Commissions calculated per comp plan
  3. Split into Primary Wallet (70%) and Bonus Wallet (30%)
  4. Submitted for approval
  5. Processed and credited

Approval Process​

  1. Calculation — System computes commissions
  2. Verification — Review for accuracy
  3. Approval — CEO approves
  4. Execution — CIO executes payments
  5. Credit — Appears in your wallet

Exceptional Processing Times​

  • Standard — ~5 working days
  • High volume periods — May be longer
  • Exceptional cases — Up to 11 weeks
  • Issues/holds — Variable

What Can Cause Delays​

  • Compliance review: Payment held until cleared
  • Verification needed: Requires additional time
  • Account issues: Must be resolved first
  • System processing: Variable based on volume

Checking Your Pay​

  • Back Office: View pending and paid commissions
  • Wallet: Check OCA and BW balances
  • Reports: Access detailed breakdowns
  • Transaction history: See all credits

Pay Notifications​

You may receive:

  • Commission credit notifications
  • Weekly summary emails
  • Pay run completion notices

Chargebacks & Reversals​

Commissions may be reversed (charged back) when the underlying transaction is cancelled, returned, or found to be improper.

Chargeback Triggers​

  • Gift code cancellation (unredeemed) — Full commission reversed
  • PRS refund issued — Commission on that sale reversed
  • Fraudulent purchase — Commission reversed + possible sanctions
  • Customer dispute upheld — Commission reversed
  • Compliance violation — Commission may be forfeit entirely

How Chargebacks Are Processed​

  1. Identification — Company identifies reversal trigger
  2. Calculation — Original commission amount determined
  3. Deduction — Amount deducted from next commission payment
  4. Notification — You're notified of the adjustment

Negative Balances​

If a chargeback exceeds your available commission:

  • Creates a negative balance on your account
  • Future commissions apply to balance first
  • Withdrawal blocked until balance resolved
  • Persistent negative balances may trigger review

Chargeback Protection​

To minimize chargebacks:

  • Ensure customers understand what they're purchasing
  • Don't pressure people into purchases
  • Verify customer intent before gift code redemption
  • Report suspicious activity immediately

Tax Reporting (1099)​

IAs are independent contractors responsible for their own taxes. US-based IAs earning $600 or more annually receive a 1099-NEC form, issued by January 31 of the following year.

Important:

  • You may owe taxes even if no 1099 issued
  • Consult a tax professional for advice
  • Keep records of all earnings and expenses

Important Notes​

  • Commissions must be approved before credit
  • Primary Wallet is withdrawable (with limits)
  • Bonus Wallet converts to CSR (week 44+)
  • Maintain good standing for timely pay