Status: Unreviewed
Payout Schedule
When and how you get paid.
Pay Run Timing
Pay runs are weekly, with the cutoff at Friday 23:59 GMT. Processing happens the following business days, with typical delivery in about 5 working days.
Weekly Pay Cycle
| Day | What Happens |
|---|---|
| Monday-Friday | Commission activity accumulates |
| Friday 23:59 GMT | Weekly cutoff |
| Following week | Processing and approval |
| ~5 business days | Funds available |
Commission Calculation
Each week:
- All qualifying purchases tallied
- Commissions calculated per comp plan
- Split into OCA (70%) and BW (30%)
- Submitted for approval
- Processed and credited
Approval Process
| Step | Description |
|---|---|
| Calculation | System computes commissions |
| Verification | Review for accuracy |
| Approval | CEO approves |
| Execution | CIO executes payments |
| Credit | Appears in your wallet |
Exceptional Processing Times
| Situation | Time |
|---|---|
| Standard | ~5 working days |
| High volume periods | May be longer |
| Exceptional cases | Up to 11 weeks |
| Issues/holds | Variable |
What Can Cause Delays
- Compliance review: Payment held until cleared
- Verification needed: Requires additional time
- Account issues: Must be resolved first
- System processing: Variable based on volume
Checking Your Pay
- Back Office: View pending and paid commissions
- Wallet: Check OCA and BW balances
- Reports: Access detailed breakdowns
- Transaction history: See all credits
Pay Notifications
You may receive:
- Commission credit notifications
- Weekly summary emails
- Pay run completion notices
Chargebacks & Reversals
Commissions may be reversed (charged back) when the underlying transaction is cancelled, returned, or found to be improper.
Chargeback Triggers
| Trigger | Commission Impact |
|---|---|
| Gift code cancellation (unredeemed) | Full commission reversed |
| PNP refund issued | Commission on that sale reversed |
| Fraudulent purchase | Commission reversed + possible sanctions |
| Customer dispute upheld | Commission reversed |
| Compliance violation | Commission may be forfeit entirely |
How Chargebacks Are Processed
- Identification — Company identifies reversal trigger
- Calculation — Original commission amount determined
- Deduction — Amount deducted from next commission payment
- Notification — You're notified of the adjustment
Negative Balances
If a chargeback exceeds your available commission:
- Creates a negative balance on your account
- Future commissions apply to balance first
- Withdrawal blocked until balance resolved
- Persistent negative balances may trigger review
Chargeback Protection
To minimize chargebacks:
- Ensure customers understand what they're purchasing
- Don't pressure people into purchases
- Verify customer intent before gift code redemption
- Report suspicious activity immediately
Tax Reporting (1099)
IAs are independent contractors responsible for their own taxes. US-based IAs earning $600 or more annually receive a 1099-NEC form, issued by January 31 of the following year.
Important:
- You may owe taxes even if no 1099 issued
- Consult a tax professional for advice
- Keep records of all earnings and expenses
Important Notes
- Commissions must be approved before credit
- OCA is withdrawable (with limits)
- BW converts to CSR (week 44+)
- Maintain good standing for timely pay