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KYC Submit Process

How members submit verification documents.

Prerequisites​

Before starting verification, the member needs:

  • Government ID — Valid and unexpired
  • Proof of address — Dated within 3 months
  • Camera access — For selfie/liveness check
  • Internet connection — Stable for uploads

Submission Process​

Accessing Verification​

Navigate to Settings → Profile → Verification (or KYC) in your Corsair Connect account.

Document Upload Sequence​

  1. Identity document — Select type, upload front, upload back (if applicable)
  2. Proof of address — Select type, upload document
  3. Liveness check — Position face, follow prompts, hold ID when requested
  4. PEP declaration — Answer questions, submit
  5. Review — Confirm all information, submit for review

Image Requirements​

  • Visibility — All corners of documents must be visible
  • Legibility — Text must be readable
  • Lighting — Good lighting for selfie/liveness check
  • Format — JPEG, PNG, or PDF under 10MB

Submission Status​

After submitting, the verification will show one of these statuses:

  • Pending Review — Documents submitted, awaiting processing
  • Under Review — Being processed (automated or manual)
  • Approved — Verification complete, withdrawals enabled
  • Rejected — Issues found, rejection reason provided

Rejection Handling​

When documents are rejected:

  1. Review the rejection reason provided
  2. Gather correct or replacement documents
  3. Resubmit through the same process
  4. Contact support if requirements are unclear

Processing Times​

  • Automated review (Shufti Pro) — 2-5 minutes
  • Manual review — 1-3 business days
  • Busy periods — Up to 5 business days
  • Resubmission — Additional 1-3 business days

Approval Factors​

Submissions are processed faster when:

  • Images are high quality with all edges visible
  • Names match registration exactly
  • Documents are in supported languages (or include certified translation)
  • All required documents are submitted together