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KYC Documents Required

Acceptable documents for identity verification.

Identity Documents​

The member provides one of the following:

  • Passport — Photo page, valid (not expired)
  • Driver's License — Front and back, valid
  • National ID Card — Front and back, valid

ID Document Criteria​

All identity documents must meet these requirements:

  • Issuer — Government-issued only
  • Photo — Must contain a photo of the holder
  • Name — Full legal name visible
  • Date of birth — Must be shown
  • Expiry — Must not be expired
  • Quality — Clear, readable, no blur/glare, all corners visible

Proof of Address​

The member provides one of the following:

  • Utility bill — Electricity, gas, water, or internet
  • Bank statement — From a recognized financial institution
  • Government letter — Tax notice or official correspondence
  • Credit card statement — From a recognized issuer

Address Document Criteria​

  • Date — Within 3 months of submission
  • Name — Must match registration exactly
  • Address — Residential address (not PO Box)
  • Format — Official document (not handwritten)
  • Quality — Clearly readable

Selfie/Liveness Check​

Requirements for the selfie/liveness verification:

  • Type — Live photo taken during the verification process
  • Face — Clearly visible and unobstructed
  • ID — Held next to face and clearly visible
  • Editing — No filters or modifications allowed

PEP Declaration​

All members complete a Politically Exposed Person (PEP) questionnaire with the following questions:

  1. Are you a PEP? (Yes/No)
  2. Are you related to a PEP? (Yes/No)
  3. If applicable, describe the position held

File Format Requirements​

  • Accepted file types — JPEG, PNG, PDF
  • Maximum size — 10MB per file
  • Scans — Accepted if clear
  • Screenshots — Not accepted
  • Photocopies — Not accepted

Common Rejection Reasons​

  • Document expired → Provide a valid, unexpired document
  • Name mismatch → Ensure name matches registration exactly
  • Image blurry or cut off → Retake with better lighting, all corners visible
  • Address document too old → Provide document dated within 3 months
  • Document type not accepted → Use one of the accepted document types listed above