Automated KYC (Shufti Pro)
Corsair Connect uses Shufti Pro for automated identity verification.
Overview
| Property | Detail |
|---|
| Provider | Shufti Pro |
| Type | Automated identity verification |
| Status | Active |
| Purpose | Replaces manual KYC review for most cases |
| Manual fallback | Available for edge cases |
Shufti Pro Capabilities
| Feature | Description |
|---|
| Document verification | AI validates government-issued IDs |
| Face matching | Biometric comparison with ID photo |
| Liveness detection | Anti-spoofing — confirms real person, not photo |
| Multi-language | Supports documents in 150+ languages |
| Global coverage | 230+ countries and territories |
Member Benefits
| Benefit | Detail |
|---|
| Speed | Results in 2-5 minutes (vs. days for manual) |
| Availability | 24/7 automated processing |
| Consistency | Standardized verification criteria |
| Security | Enterprise-grade data protection, GDPR compliant |
| Convenience | Completed from any device with camera |
Verification Process
| Step | What Happens |
|---|
| 1 | Member navigates to KYC verification section |
| 2 | Selects document type (passport, ID card, driver's license) |
| 3 | Uploads or captures document images |
| 4 | Completes facial verification (selfie with liveness check) |
| 5 | System processes and validates automatically |
| 6 | Member receives approval notification (or rejection with reason) |
| Check | Description |
|---|
| Document authenticity | Security features, format validation |
| Data extraction | OCR reads document information |
| Face match | Compares selfie to ID photo |
| Liveness | Confirms live person (anti-spoofing) |
| Database check | Cross-references against global watchlists |
Processing Times
| Scenario | Typical Time |
|---|
| Successful automated verification | 2-5 minutes |
| Additional review needed | 24-48 hours |
| Manual escalation | 3-5 business days |
Manual Review Triggers
Certain cases are routed to human review:
| Trigger | Reason |
|---|
| Document quality issues | Poor image, glare, partial capture |
| Unusual document format | Regional variations, newer formats |
| Name discrepancies | Minor spelling differences, transliteration |
| Incomplete date of birth | Cultural date recording differences |
| Address format issues | Non-standard addressing conventions |
| PEP flagging | Politically Exposed Person declaration |
Privacy and Security
| Aspect | Detail |
|---|
| Data encryption | End-to-end encryption |
| Compliance | GDPR, SOC 2 Type II certified |
| Data retention | Per regulatory requirements |
| Access control | Strict need-to-know basis |
Common Issues and Resolutions
| Issue | Resolution |
|---|
| Document rejected | Ensure all corners visible, good lighting, no glare |
| Face match failed | Remove glasses, ensure good lighting, face camera directly |
| Liveness check failed | Follow on-screen prompts, steady movement |
| Upload failed | Check file size (under 10MB), use JPG/PNG format |
Regional Considerations
| Region | Notes |
|---|
| United States | KYC currently suspended for US residents |
| Unbanked regions | Alternative address verification may be accepted |
| Expired ID jurisdictions | Some regions auto-extend validity (e.g., France during COVID) |
After KYC Approval
| Capability | Status |
|---|
| Fiat withdrawals (OCA) | Enabled |
| CSR-to-wallet transfers | Enabled |
| Member-to-member transfers | Enabled |
Note: Deposits and PRS purchases are available immediately after email verification and do not require KYC approval.
Support Channels
| Channel | Use For |
|---|
| Support ticket | Verification issues, manual review requests |
| Help center | FAQs, document guidance |
| Escalation | Persistent issues after 48 hours |