Status: Unreviewed
Customer Issues
Common problems and resolution paths.
In This Section
| Page | Description |
|---|---|
| Cancel Account | Account closure process |
| Refund Policy | Refund eligibility |
| Account Locked | Login issues |
| Account Suspended | Suspension and resolution |
| Complaint Process | Escalation procedures |
Issue Categories
Transaction Issues
| Issue | Documentation |
|---|---|
| Refund requests | Refund Policy |
| Deposit not showing | Deposits |
Account Issues
| Issue | Documentation |
|---|---|
| Cannot log in | Account Locked |
| Account locked | Account Locked |
| Account suspended | Account Suspended |
Escalation
| Issue | Documentation |
|---|---|
| Complaints | Complaint Process |
| Disputes | Complaint Process |
Before Contacting Support
| Check | Action |
|---|---|
| FAQ | Review for existing answer |
| Check for notifications | |
| Transaction history | Verify status |
| Processing time | Allow standard time to complete |
Support Contact
| Channel | Best For |
|---|---|
| Support ticket | All issues |
| Documentation requests |
Information to Include
| Required |
|---|
| Account email |
| Issue description |
| Screenshots (if applicable) |
| Transaction references |