Customer Issues
Common problems and resolution paths.
In This Section
- Cancel Account — Account closure process
- Refund Policy — Refund eligibility
- Account Locked — Login issues
- Account Suspended — Suspension and resolution
- Complaint Process — Escalation procedures
Issue Categories
Transaction Issues
- Refund requests → Refund Policy
- Deposit not showing → Deposits
Account Issues
- Cannot log in → Account Locked
- Account locked → Account Locked
- Account suspended → Account Suspended
Escalation
- Complaints → Complaint Process
- Disputes → Complaint Process
Before Contacting Support
- FAQ — Review for existing answer
- Email — Check for notifications
- Transaction history — Verify status
- Processing time — Allow standard time to complete
Support Contact
- Support ticket — Best for all issues
- Email — Best for documentation requests
Information to Include
When contacting support, include:
- Account email
- Issue description
- Screenshots (if applicable)
- Transaction references