Refund Policy
What can and cannot be refunded.
Refund Summary
| Item | Refundable? |
|---|---|
| IA License (within 10 days) | ✅ Full refund |
| IA License (after 10 days) | ❌ No |
| PRS purchase | ❌ No |
| Deposits (after PRS purchase) | ❌ No |
| Uncommitted deposits | ⚠️ Case-by-case |
Why Most Items Aren't Refundable
When you purchase a PRS:
- Funds commit plastic recycling
- Recycling operations begin
- CSR delivery is scheduled
- Process cannot be reversed
This is not a holding account — it's a purchase of environmental services.
IA Business License Refund
10-Day Window
Cancel within 10 days of enrollment for a full refund of the license fee. After 10 days, no refund is available. This 10-day policy is a consumer protection measure.
How to Request
- Submit written cancellation within 10 days
- Include account details
- State request for refund
- Refund processed to original payment method
Uncommitted Deposits
If you deposited funds but haven't purchased a PRS yet, unused funds may be refundable on a case-by-case basis. Funds already used for purchases are not refundable, and processing fees may apply. Contact support to discuss options.
No Refund Situations
The following are never refundable:
- Purchased PRSs (delivery committed)
- Commission payouts already made
- Processing fees already incurred
- Promotional or bonus credits
Requesting a Refund
If eligible:
- Contact support
- Provide account details
- State what you're requesting refund for
- Provide documentation
- Await decision
Processing Time
Request review takes 1-5 business days, followed by decision communication. Once approved, refunds are processed within 5-10 business days, with actual return time depending on your payment method.
Disputes
If your refund request is denied and you disagree:
- Review the decision explanation
- Provide additional information
- Follow Complaint Process