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Cancel Account

How to close your Corsair Connect account.

Cancellation Types​

Customer Accounts​

  • Right to cancel — Yes
  • How — Written request
  • Effect — Account closed

IA (Business License) Accounts​

  • Right to cancel — Yes
  • How — Written request
  • 10-day refund — Full refund if within 10 days
  • After 10 days — No refund of license fee

How to Cancel​

Step 1: Submit Written Request​

Send cancellation request to support including:

  • Full name
  • Account email
  • Statement: "I wish to cancel my account"
  • Date

Step 2: Pending Items Resolution​

Before closure, address:

  • Pending withdrawals (complete or cancel)
  • Outstanding balances
  • Active transactions

Step 3: Account Closure​

  • Account marked as cancelled
  • Access revoked
  • Records retained per legal requirements

What Happens to Your Balances?​

  • Uncommitted deposits — May be refundable (case-by-case)
  • Primary Wallet (commissions) — Withdraw before cancellation
  • Bonus Wallet — Forfeited
  • CSR balance — Transfer out before cancellation

IA-Specific Considerations​

Downline Impact​

  • Your downline rolls up to your sponsor
  • You lose all commissions
  • Position cannot be recovered

Re-enrollment​

  • 12-month waiting period to re-join
  • Cannot use same sponsor line
  • Subject to new application review

10-Day Full Refund (IAs)​

  • Cancel within 10 days of enrollment — Full license fee refund
  • Cancel after 10 days — No refund

Important Notes​

  • Cancellation is permanent
  • Positions cannot be sold or transferred
  • Historical records retained for compliance
  • Cannot reopen cancelled account

Reasons for Cancellation​

No reason required, but common reasons:

  • No longer interested
  • Moving to another business
  • Personal circumstances
  • Dissatisfaction (please share feedback)

Before Cancelling​

Consider:

  • Withdraw any owed commissions
  • Transfer CSR to another wallet
  • Download any records you need
  • Understand downline implications (IAs)