Cancel Account

How to close your Corsair Connect account.

Cancellation Types

Customer Accounts

Aspect	Detail
Right to cancel	Yes
How	Written request
Effect	Account closed

IA (Business License) Accounts

Aspect	Detail
Right to cancel	Yes
How	Written request
10-day refund	Full refund if within 10 days
After 10 days	No refund of license fee

How to Cancel

Step 1: Submit Written Request

Send cancellation request to support including:

• Full name
• Account email
• Statement: "I wish to cancel my account"
• Date

Step 2: Pending Items Resolution

Before closure, address:

• Pending withdrawals (complete or cancel)
• Outstanding balances
• Active transactions

Step 3: Account Closure

• Account marked as cancelled
• Access revoked
• Records retained per legal requirements

What Happens to Your Balances?

Balance Type	What Happens
Uncommitted deposits	May be refundable (case-by-case)
Commission (OCA)	Withdraw before cancellation
Bonus Wallet	Forfeited
CSR balance	Transfer out before cancellation

IA-Specific Considerations

Downline Impact

• Your downline rolls up to your sponsor
• You lose all commissions
• Position cannot be recovered

Re-enrollment

• 12-month waiting period to re-join
• Cannot use same sponsor line
• Subject to new application review

10-Day Full Refund (IAs)

Condition	Refund
Cancel within 10 days of enrollment	Full license fee refund
Cancel after 10 days	No refund

Important Notes

• Cancellation is permanent
• Positions cannot be sold or transferred
• Historical records retained for compliance
• Cannot reopen cancelled account

Reasons for Cancellation

No reason required, but common reasons:

• No longer interested
• Moving to another business
• Personal circumstances
• Dissatisfaction (please share feedback)

Before Cancelling

Consider:

• Withdraw any owed commissions
• Transfer CSR to another wallet
• Download any records you need
• Understand downline implications (IAs)