Status: Unreviewed
CEO Involvement
When CEO approval or involvement is required.
CEO Approval Required
Financial Approvals
| Transaction | Requirement |
|---|---|
| CSR withdrawal ≥300,000 | CEO approval |
| USDT withdrawal (any amount) | CEO + CIO approval |
| Exceptional refund (>€25K) | CEO approval |
Business Decisions
| Situation | Requirement |
|---|---|
| Major policy exception | CEO approval |
| Strategic partnership exception | CEO decision |
| High-profile situation | CEO awareness/decision |
CEO Is NOT For
Most situations do not require CEO involvement:
| Situation | Correct Path |
|---|---|
| Standard withdrawals (under 300K CSR) | Normal approval chain |
| Customer complaints | Support → CIO if needed |
| Technical issues | Tech team |
| Policy clarification | CIO |
| Termination decisions | CIO |
How CEO Approval Works
For Large CSR Withdrawals
- Customer requests withdrawal ≥300,000 CSR
- System flags for CEO approval
- CIO prepares approval request
- CEO reviews and approves/denies
- Processing continues after approval
For USDT Withdrawals
- Customer requests USDT withdrawal
- Both CEO and CIO must approve
- Dual signature required
- Processing after both approvals
Approval Workflow
flowchart LR
A[Request] --> B{Amount/Type?}
B -->|CSR under 300K| C[Standard Process]
B -->|CSR ≥300K| D[CEO Approval]
B -->|USDT| E[CEO + CIO Approval]
D --> F[Process]
E --> F
Timeline Impact
| Approval Type | Additional Time |
|---|---|
| CEO only | +1-2 business days |
| CEO + CIO | +2-3 business days |
| Complex situations | +3-5 business days |
Requesting CEO Involvement
Support team does NOT contact CEO directly.
Process
- Escalate to CIO with full documentation
- CIO evaluates if CEO involvement needed
- CIO prepares CEO briefing
- CIO obtains CEO decision
- CIO communicates back to support
What CIO Needs From You
| Item | Description |
|---|---|
| Full case documentation | All relevant info |
| Clear issue summary | 1-2 sentence overview |
| Financial details | Exact amounts, currencies |
| Customer history | Account standing, history |
| Risk assessment | Your evaluation |
| Recommendation | If appropriate |
After CEO Decision
| Action | Owner |
|---|---|
| Document decision | CIO |
| Communicate to support | CIO |
| Process transaction | Finance/Support |
| Update customer | Support |
| Archive documentation | Compliance |
Confidentiality
CEO involvement is confidential:
- Don't tell customer "CEO is reviewing"
- Use "senior management review"
- Don't share internal approval chains
- Protect decision-making privacy