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Customer Journey

The complete customer lifecycle from joining through to withdrawal.

Customer Flow​

Traditional Joining​

Assisted Joining​

Note: KYC is required for withdrawals only. Members can join, deposit, and purchase PRS immediately after email verification.

Sections​

  • Joining — How new members join
  • Deposits — Funding accounts
  • Purchasing — PRS packages, gift codes, CSR delivery
  • KYC — Identity verification (required for withdrawals)
  • Withdrawals — Fiat and CSR withdrawals
  • Issues — Problems, cancellations, refunds