Customer Journey

The complete customer lifecycle from joining through to withdrawal.

Sections

Section	Description
Joining	How new members join
Deposits	Funding accounts
Purchasing	PRS packages, gift codes, CSR delivery
KYC	Identity verification (required for withdrawals)
Withdrawals	Fiat and CSR withdrawals
Issues	Problems, cancellations, refunds

Customer Flow

flowchart LR
    A[Join] --> B[Verify Email]
    B --> C[Deposit]
    C --> D[Purchase PRS]
    D --> E[Complete KYC]
    E --> F[Withdraw]

Note: KYC is required for withdrawals only. Members can join, deposit, and purchase PRS immediately after email verification.